Offline Mobile ArcGIS-Maximo App for Utility

Problem to Solution

Managing infrastructure in remote areas can be very challenging. Often field staff need to rely on manual, paper based processes to find, fix and report on maintenance tasks. That can be time-consuming and frustrating.

New technology is helping to overcome these challenges, and is revolutionizing remote maintenance tasks. Advanced mobile apps and cloud computing now allow field-based staff to get both routing and work order information whether online or offline. Maintenance staff can also record work completed, and upload that information directly to the cloud. That can mean big time savings.

A large electric and gas utility in New Mexico approached WebMapSolutions needing help with providing an offline-enabled mobile work order system for field staff. They needed to integrate their existing Maximo work-order system with a map-based solution which provided routing and a set of custom tools including fault location discovery.  The goal was to have staff work in remote areas, and use a mobile app which allowed them to access their assigned work orders, discover, troubleshot  and report on work completed against their assigned tasks.

Replacing an existing laptop based solution was the main project objective. The legacy system required time-consuming set up. The application was not easy to use, had been built for Windows-based devices, and required a nightly sync to keep offline data current.  A simpler, more flexible mobile app was required which could run on different devices, provided more advanced functionality and could sync data from and to the cloud automatically.

“We are very pleased with how much simpler the mobile app was to use, compared to our old system. Now we can view our work orders anywhere, and have the tools at hand to find problems and report on work completed quickly” – Electric Maintenance Staff Member

The delivered solution surpassed expectations. Staff were able to achieve their maintenance tasks faster, and could report quickly results of tasks completed. Maintenance reporting was stored in a centralized company database, allowing managers easy and rapid access to the current state of the utilities assets. For managers data could be easily viewed on a map, and reports generated.

Learn more about our custom asset management solutions

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