Mobile Wastewater Work Order App
Problem to Solution
Many work order software systems are complex and expensive. That can be highly prohibitive for small organizations with tight budgets. And yet there is a growing need within small orgs to improve efficiency with new asset management work order apps.
The many small townships in Indiana state manage public services against very tight budgets. Reductions in the state’s infrastructure spending has meant many township have had to do more with less. Many of these townships, recognizing the need to improve how they managed their water assets, applied for state grant funds.
WebMapSolutions were contacted by a consortium of townships who needed a simple, intuitive, affordable maintenance work order app whose development they planned to fund through grant money. Historically the water system information in these townships lived in many software applications, databases, and paper files. Often the information was inaccurate and old. Staff frequently complained that water system information was hard to find.
Wastewater systems are usually a mix of different component parts or assets. These include valves, pipes, stations, fittings, outfalls etc. Having an easy to access, comprehensive picture of the water assets is a fundamental requirement for any township. The consortium agreed there were some key questions they needed answering from a new maintenance work order software system. These included:
- What water assets do we own, and where are they located?
- What is the current state of my assets?
- Which assets are critical to sustained performance?
- What is the remaining useful life of each asset?
- What maintenance was performed and where was it done?
- Where are improvements needed?
The work order app which was delivered to the townships provided answers to each of these core questions. The work order app leveraged ArcGIS. Mobile app workflows were designed by key township staff, working closely with WebMapSolutions staff. The app is map-based and allows staff to view assigned work orders, update work orders based on tasks completed, generate reports, and access preventative maintenance plans.
“The maintenance software provided a new way for us to manage our wastewater system. Manual processes have been automated. Maintenance staff and managers have a new up-to-date picture of our water system. Many of us now wonder how we managed the system as well as we did using our old processes” – Township Wastewater Supervisor